Refund Policy

Because our work is mostly custom technical integration and support, refunds are handled case by case. In general, refunds are considered only when we are unable to deliver the agreed service due to an issue on our side.

• We cannot complete the agreed integration due to a technical limitation on our side.
• We agree in writing that the project will be canceled before major work starts.
• A duplicate payment is received in error and needs to be reversed.

• Work already completed and delivered.
• Delays caused by payment provider approval, merchant onboarding or third-party systems.
• Change of mind after the development or setup work has started.

4. How to Request a Refund

Email us with your project details, invoice reference, and reason for the request. Our team will review it and respond as soon as possible.

If you have an issue with a payment integration or a service delivery timeline, we recommend contacting us first. In many cases, we can fix the problem quickly without needing a refund.